TO MEET OUR COMMITMENT, WE MUST
1. Foster a team approach to defect prevention and problem solving.
2. Emphasize appropriate training for all employees.
3. Recognize each employee's responsibility for quality.
4. Empower employees to question processes which appear to produce discrepancies.
5. Treat fellow employees as both customers and suppliers.
6. Acknowledge employee's self-improvements and contributions to the company.
7. Maintain the Quality Department as a partner with Purchasing.
8. Exchange expertise with suppliers.
9. Use only Selected, Approved, Preferred or Certified suppliers.
10. Receive raw materials and outside processed parts only when accompanied by appropriate certifications and inspection documentation.
11. Accept only conforming products and services from suppliers.
12. Elicit written corrective actions from suppliers.
13. Keep the Quality Department independent of, but a partner with, Manufacturing.
14. Reduce waste and inefficiency wherever found.
15. Seek out technologies for assuring error-free work.
16. Continue to implement statistical approaches to reduce variation.
17. Draw on customer's expertise in various areas.
18. Strive for complete understanding of our customers’ application requirements.
19. Provide customers with written corrective actions.
20. Earn customer recognition of our quality progress.
21. Develop and achieve Quality Improvement Goals.
22. Practice good housekeeping.